By browsing the StoneHaven Le Manoir Relais & Ch\u00e2teaux website, you agree that your personal information will be used in accordance with this privacy policy.<\/p>\n\n\n\n
This page discloses the privacy practices of StoneHaven Le Manoir Relais & Ch\u00e2teaux, including the types of information it collects, how it uses, stores, and protects that information.<\/p>\n\n\n\n
StoneHaven Le Manoir Relais & Ch\u00e2teaux understands the importance of privacy issues for its customers and wants you to be informed about how we collect, use, and protect your personal information. This Privacy Policy describes our practices regarding the information we collect through our website, booking engine, social media pages, newsletter system, other software applications we offer, and other offline activities, such as when you provide your data to our call center by phone or in person at our reception desk.<\/p>\n\n\n\n
When you interact with us, we collect information about that interaction, such as the time and reason for the interaction. For example, when you browse our website or other online platforms, we collect information such as your IP address, device type, and browsing activity.<\/p>\n\n\n\n
We also collect personal information when you make a reservation at our hotel or purchase a gift card.<\/p>\n\n\n\n
If you book a stay at our hotel, we collect the personal information you provide to:<\/p>\n\n\n\n
The personal information we collect for these purposes includes your name, email address, home address, phone number, date of birth, credit card number, expiration date, and CVV code.<\/p>\n\n\n\n
If you make a request for special needs\u2014for example, a room for a person with reduced mobility, a crib, etc.\u2014we collect the necessary information to fulfill your request.<\/p>\n\n\n\n
We collect the personal information that we reasonably need to fulfill our functions.<\/p>\n\n\n\n
We recommend that you do not transmit sensitive payment information by email or social media. To protect your personal information, please only submit it via the booking engine on our website or by phone.<\/p>\n\n\n\n
We use your personal information to:<\/p>\n\n\n\n
StoneHaven Le Manoir Relais & Ch\u00e2teaux primarily collects your information to identify you, communicate with you when necessary, and process booking and payment transactions. Additionally, your personal information allows us to conduct market research to better meet the needs of our clientele, improve the overall experience of our establishment, and optimize the efficiency of our website to provide the best service.<\/p>\n\n\n\n
When booking, you have the option to authorize or decline the addition of your email address to our newsletter mailing list. If you accept, we will use your email address to send you relevant offers via our newsletter. You can unsubscribe at any time by contacting us directly by phone or email or by clicking the unsubscribe link at the bottom of the newsletter.<\/p>\n\n\n\n
Finally, we may use your information to fulfill our legal obligations in case of an emergency or when required by law.<\/p>\n\n\n\n
We assure you that under no circumstances will we sell your personal information to third parties or use or disclose your personal information for purposes other than those for which it was collected.<\/p>\n\n\n\n
In accordance with the law, you have the right to access the personal information we have stored in our records and to update or delete it. To do so, please contact us by email at:<\/p>\n\n\n\n
adjointeexecutive@stonehavenlemanoir.com<\/a><\/p>\n\n\n\n Please note that some information may be stored in backup systems or log files due to technical, financial, or legal constraints, which may prevent the complete deletion of your personal information after a request.<\/p>\n\n\n\n To prevent theft, unauthorized access, loss, disclosure, modification, or use of your personal information, StoneHaven Le Manoir Relais & Ch\u00e2teaux has implemented stringent physical, electronic, administrative, and operational safeguards in accordance with industry standards and practices.<\/p>\n\n\n\n Electronic data is protected by technological means such as firewalls, access controls, and encryption. StoneHaven Le Manoir Relais & Ch\u00e2teaux also complies with PCI standards.<\/p>\n\n\n\n Our staff is trained on the importance of protecting our customers’ personal information, and access to personal data is limited to employees who need it to perform their duties.<\/p>\n\n\n\n Unfortunately, we cannot guarantee that our protection measures are foolproof or that online communications are always secure. In the event of a privacy incident, we act quickly to mitigate the risks and notify you when there is a real risk of serious harm.<\/p>\n\n\n\n To comply with the law, StoneHaven Le Manoir Relais & Ch\u00e2teaux has also implemented a privacy incident registry, which must be communicated to the Commission upon request.<\/p>\n\n\n\n We retain your personal information for the period necessary and legal for its use or collection.<\/p>\n\n\n\n Your personal information will be deleted within 5 to 7 years or when you contact us to request its removal from our records.<\/p>\n\n\n\n Our website uses cookies (small text files that the site sends to your computer and stores on your hard drive) to collect information about its visitors and personalize web navigation and online advertising based on their preferences.<\/p>\n\n\n\n Cookies may be permanent or temporary. Permanent cookies retain preferences for future sessions and remain valid until a set expiration date. Temporary cookies expire at the end of the session; when the browser is closed.<\/p>\n\n\n\n When you arrive on our website, a window will inform you of the use of cookies, and you can choose to enable, restrict, or block the use of cookies.<\/p>\n\n\n\n We use Google Analytics to better understand how visitors use our website and for targeted advertising based on interests associated with your Google account and devices you use. Information on the use of the site by this cookie is transmitted and stored by Google. You can opt out of Google Analytics here: https:\/\/tools.google.com\/dlpage\/gaoptout?hl=en<\/a><\/p>\n\n\n\n We may also use third-party advertising servers, tags, or invisible pixels to count the number of visitors who view our website. These data are collected in aggregated form and can be used to improve our marketing programs.<\/p>\n\n\n\n If a third party attempts to make a reservation on your behalf, whether it be a family member, friend, or colleague, that third party must provide the same personal information you would normally provide during the reservation. Unless otherwise indicated, we consider that the third party has obtained your consent and authorization to provide us with your personal information and make the reservation (and related modifications) on your behalf, in accordance with our privacy policy. Personal information provided by the third party is subject to our privacy policy and practices. If a third party holds your name, phone number, address, and reservation number and attempts to modify your reservation, we will provide them with the requested information and allow them to make the changes, as we consider that you have authorized them to do so.<\/p>\n\n\n\n Our Personal Information Protection Officer is responsible for overseeing what we do with your information and monitoring compliance with this policy and privacy laws. If you have concerns or other questions about how we handle our clients’ personal information, or if you wish to make a formal request to access or modify your information, please contact the Personal Information Protection Officer at StoneHaven Le Manoir Relais & Ch\u00e2teaux:<\/p>\n\n\n\nProtection of Information and Privacy Incidents<\/h3>\n\n\n\n
Retention of Information<\/h3>\n\n\n\n
Cookies, Pixels, Tags, and Social Media Widgets<\/h3>\n\n\n\n
Third-Party Reservations and Modifications<\/h3>\n\n\n\n
Personal Information Protection Officer<\/h3>\n\n\n\n