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Description

Maître d’hôtel

The Maître d’hôtel supervises and coordinates all dining room and banquet service activities. They ensure the service meets the expectations and standards of the clientele.

Reporting to the Director of Food & Beverage, the responsibilities and functions of the position include:

• Manage dining room reservations and coordinate service flow.
• Receive and address guest feedback in a timely manner.
• Train, motivate, and evaluate service staff, and enforce discipline when necessary.
• Ensure compliance with laws regarding alcohol service, hygiene regulations, and internal policies.
• Promote information sharing within the service team.
• Assist with service during peak periods.
• Conduct daily inspections of service areas.
• Plan weekly schedules based on hotel occupancy and assist with payroll management.
• Plan and organize billing and control processes.
• Manage and monitor inventories; place orders for supplies, alcohol, and other items.
• Attend departmental meetings.
• Perform any other related duties.

Requirements

• Minimum of 3 years’ experience in a similar position in a fine-dining restaurant.
• Degree from a recognized hotel management school or equivalent.
• Fluent in both French and English.

Required Skills

• Ability to manage multiple tasks under pressure in a constantly evolving environment and prioritize effectively.
• Knowledge of wines and spirits, as well as sales and distribution protocols.
• Professional demeanor and attitude.
• Autonomous, dynamic, honest, versatile, with strong initiative and organizational skills.
• Maintain a polished appearance in line with hotel standards and regulations.

Job Benefits

• Competitive salary.
• Group insurance (25+ hours/week).
• Company sustainability committee.
• Employee meal provided.
• Uniform provided.
• Discounts with partner businesses.

Description

Reporting to the Executive Chef, the responsibilities and essential functions of the position include:

• Carry out the necessary prep work for the assigned station according to the Chef’s and Sous-Chef’s instructions.
• Plate dishes quickly and carefully during service for à la carte orders, following established standards.
• Store goods in cold rooms or pantry areas in compliance with hygiene regulations.
• Ensure tools and equipment are functioning properly and that kitchen cleanliness is maintained.
• Comply with food safety and hygiene rules according to MAPAQ standards.
• Perform any other related duties.

Requirements

• Minimum of two (2) years of experience as a cook in a restaurant of similar standing.
• Visa: Must be legally eligible to work in Canada.

Required Skills

• Strong stress management.
• Highly autonomous, organized, and efficient.
• Empathetic and attentive to guests and colleagues.
• Team player.
• Detail-oriented with great care in presentation.
• Maintain a high level of professionalism.

Benefits

• Starting salary from $20/hour (depending on experience).
• 3% of sales.
• Group insurance (25+ hours/week).
• Relais & Châteaux International Brigade.
• Uniforms provided.
• Recognition program.
• Social committee.
• Discounts with partners.

Description

Reporting to the Executive Chef, the responsibilities and essential functions of the position include:

• Carry out prep work and follow recipes as established by the Chef.
• Ensure smooth service operations.
• Manage necessary stock levels.
• Plate desserts according to established standards.
• Respect hygiene, sanitation, health, and safety standards.
• Follow the daily schedule and deadlines.
• Perform any other related duties.

Required Skills

• Minimum of two (2) years of experience as a pastry chef in a restaurant of similar standing.
• Strong stress management skills.
• Highly autonomous, organized, and efficient.
• Empathetic and attentive to guests and colleagues.
• Team player.
• Meticulous and detail-oriented in plating and overall finesse. Maintain a high level of professionalism.

Benefits

• Starting salary from $22/hour (depending on experience).
• 3% of food sales.
• Group insurance (25+ hours/week).
• Social and sustainability committee.
• Relais & Châteaux benefits.
• Discounts with partners.

Description

Reporting to the Executive Chef, the responsibilities and essential functions of the position include:

• Wash dishes, glassware, and utensils by hand or using a dishwasher.
• Collect pots and pans from the kitchen.
• Clean refrigerators, ovens, and kitchen equipment.
• Maintain cleanliness in the kitchen (floors, equipment, tools).
• Empty trash bins and transport garbage to designated containers.
• Perform any other related duties as required.

Requirements

• Visa: Must be legally eligible to work in Canada.

Required Skills

• Good stress tolerance.
• Physically fit and able to handle physical tasks.
• Team-oriented mindset.
• Demonstrate autonomy, organizational skills, and efficiency.

Benefits

• Starting salary from $20/hour (depending on experience).
• 3% of food sales.
• Group insurance (for 25+ hours/week).
• Company sustainability committee.
• Pleasant work environment.
• Employee meal provided.

Description

Under the direction of the Maître d’Hôtel, the role of the Breakfast Server is to welcome, serve, and meet the clients' expectations according to the standards and procedures established by StoneHaven Le Manoir Relais & Châteaux, providing a unique and gastronomic experience. The server advises, sells, and serves food and beverages, acts as a wine expert while also demonstrating expertise in service.

Responsibilities and Job Functions

Reporting to the Maître d'Hôtel, the responsibilities and job functions include:

• Possessing comprehensive knowledge of the products, their preparations, portion sizes, accompaniments, and ingredients.
• Having in-depth knowledge of the world of wine and the wine list.
• Having a complete understanding of service methods.
• Knowing and strictly following the guidelines in the manual to respect the culture and high standards of the establishment.
• Setting up the restaurant for service; preparing the workstations and all necessary service equipment.
• Describing the menu, the restaurant's concept, and the best way to order to meet the desired service.
• At the client's request, offering wine recommendations based on their taste, menu, and budget without ever judging their choice.
• Providing wine service from start to finish.
• Participating in managing the wine cellar inventory and, as an expert, making recommendations regarding wine selection.
• Performing any other related duties.

Requirements:

• Available mainly evenings and weekends.
• Holding a DEP in Sommellerie.
• At least 3 years of experience in a similar position in a high-end restaurant.
• Bilingual (French and English).

Job Benefits:

• Salary starting at $15/hour plus tips.
• Company sustainability committee.
• Pleasant work environment.
• Employee meals provided.
• Relais & Châteaux benefits.

Description

Under the direction of the Maître d’hôtel, the role of the Server-Sommelier is to welcome, serve, and meet the expectations of clients according to the standards and procedures established by StoneHaven Le Manoir Relais & Châteaux, providing a unique gastronomic experience. The server-sommelier sells, advises, and serves food and beverages, acts as a wine expert while also showcasing expertise in service.

Responsibilities and Job Functions

Reporting to the Maître d'Hôtel, the responsibilities and job functions include:

• Possessing comprehensive knowledge of the products, their preparations, portion sizes, accompaniments, and ingredients.
• Having in-depth knowledge of the wine world and the wine list.
• Having a complete understanding of service methods.
• Knowing and strictly following the guidelines in the manual to respect the culture and high standards of the establishment.
• Setting up the restaurant for service; preparing workstations and all necessary service equipment.
• Describing the menu, the restaurant's concept, and the best way to order for the desired service.
• At the client’s request, advising on wine selection with accuracy based on their taste, the menu, and their budget. Never judge the client's choice.
• Providing wine service from start to finish.
• Participating in managing the wine cellar inventory and, as an expert, making recommendations regarding wine selection.
• Performing any other related duties.

Requirements:

• Available mainly evenings and weekends.
• Holding a DEP in Sommellerie.
• At least 3 years of experience in a similar position at a high-end restaurant.
• Bilingual (French and English).

Job Benefits:

• Salary of $15/hour plus tips.
• Company sustainability committee.
• Pleasant work environment.
• Employee meals provided.
• Relais & Châteaux benefits.

Description

The role of the assistant server is to assist the staff during service according to the standards and procedures established by StoneHaven Le Manoir Relais & Châteaux, in order to create a unique and gastronomic experience.

Responsibilities and Job Functions

Reporting to the Maître d'hôtel, the responsibilities and job functions include:

• Providing superior service to our customers while respecting the procedures and standards of StoneHaven Le Manoir.
• Ensuring smooth communication and coordination between the kitchen and the dining room.
• Having a thorough knowledge of the dishes to be able to explain them clearly.
• Setting up tables and the service area.
• Maintaining the organization of your workspace.
• All other related tasks.

Requirements:

• At least 2 years of experience in a similar position.
• Ability to work autonomously.
• Bilingual (French and English).

Required Skills:

• Maintain a high level of professionalism.
• Good stress management skills.
• Be attentive to the customer and colleagues, showing empathy.
• Be meticulous and organized.

Employment Benefits:

• Salary starting from $16/hour + tips.
• Sustainability committee.
• Pleasant work environment.
• Employee meal provided.

Description

The housekeeping attendant is responsible for maintaining the premises, equipment, and facilities using the appropriate tools and materials to ensure cleanliness and make the stay of the clientele more enjoyable.

Responsibilities and Job Functions

Reporting to the Housekeeper, the essential responsibilities and job functions include:

• Maintain and keep the premises and rooms in order.
• Conduct outdoor rounds to ensure cleanliness and the condition of the premises.
• Maintain public bathrooms (clean, replace missing items, soap, paper, and missing items).
• Ensure the maintenance of the gym (clean the various machines and the room).
• Clean and disinfect sanitary facilities (showers, toilets, sinks).
• Maintain hallways, staircases, carpets, different reception rooms, and bedrooms.
• Respond to customer requests, inform them of various services, and refer them to the appropriate persons.
• All other related tasks.

Requirements:

• Ability to lift up to 20 kg.
• Be in good physical condition.
• Be available to work days, evenings, and weekends.
• Autonomy.
• Ability to communicate effectively with colleagues and customers.
• Versatility.
• Strong organizational skills.
• Professional and neat appearance required.
• Ability to manage multiple tasks in an ever-changing environment.
• Ability to focus on customer needs while staying calm and polite at all times.
• Ability to work efficiently under pressure.
• Ability to work as part of a team.

Employment Benefits:

• Recognition program.
• Social Committee.
• Employee meals provided.
• Uniform provided.
• Signing and referral bonus.
• Relais & Châteaux benefits.

Description

The housekeeping attendant is responsible for maintaining the premises, equipment, and
facilities using the appropriate tools and materials to ensure cleanliness and make the
customer's stay enjoyable.

Reporting to the Housekeeper, the key responsibilities and functions of the position
include:

• Maintain and keep the premises in order
• Maintain the pool and spa
• Conduct outdoor rounds to ensure cleanliness and the condition of the premises
• Maintain public restrooms (clean, replace missing items such as soap, paper, etc.)
• Ensure the cleanliness of the gym (clean the machines and the room)
• Clean and disinfect sanitary facilities (showers, toilets, sinks)
• Maintain hallways, stairways, carpets, and various reception rooms
• Other related tasks
• Respond to customer requests, inform them of services available, and refer them to the relevant personnel

Requirements

• Able to lift up to 20kg
• Good physical condition
• Available to work days, evenings, and weekends
• Autonomous
• Good communication skills with colleagues and customers
• Versatile
• Organizational skills
• Professional and neat appearance required
• Ability to manage multiple tasks in a fast-paced environment
• Ability to focus on customer needs while remaining calm and courteous at all times
• Ability to work efficiently under pressure
• Ability to work as part of a team

Benefits

• Recognition program
• Social Committee
• Employee meals provided
• Uniform provided
• Sign-on and referral bonuses
• Relais & Châteaux benefits

Description

The receptionist is responsible for ensuring the satisfaction of our clientele. They handle guest arrivals and departures and ensure the smooth operation of the stay, following the standards and procedures set by StoneHaven Le Manoir, in order to provide a unique hotel experience.

Responsibilities and Job Functions

Reporting to the Director of Reception and the Reception Supervisor, the essential responsibilities and job functions include:

• Embrace and embody the concept of the Manoir, ensuring that guests have a high-quality experience that meets their expectations.
• Answer phone calls and emails, make reservations, and promote the hotel services (restaurant and spa) as well as local activities, in collaboration with the Concierge.
• Check in guests and handle the billing of client accounts.
• Adhere to the hotel's policies, procedures, and internal standards.
• Perform any other tasks assigned by the supervisor.

Requirements:

• Professional and neat appearance.
• Bilingual (French, English); a third language is an asset.
• A college diploma in hospitality or tourism is an asset.
• Previous experience using the iQware system is an asset.
• Basic knowledge of Word, Excel, and Outlook.
• Ability to lift up to 20 kg to assist guests with their luggage when needed.
• Good knowledge of the local area and tourist attractions.
• Legally eligible to work in Canada.

Required Skills:

• Ability to manage multiple tasks in a constantly evolving environment.
• Ability to focus on the needs of clients while staying calm and polite at all times.
• Ability to work efficiently under pressure.
• Ability to work as part of a team.

Description

The night auditor is responsible for ensuring the safety of the establishment and guests from 11:00 PM to 7:00 AM. Additionally, they perform the daily financial closure and welcome guests arriving late in the evening and those departing early in the morning.

Responsibilities and Job Functions

Reporting to the Director of Reception and the Reception Supervisor, the essential responsibilities and job functions include:

• Embrace and embody the concept of the Manoir, ensuring that guests have a high-quality experience that meets their expectations.
• Check in guests and handle the billing of client accounts.
• Answer phone calls and emails, make reservations, and promote the hotel services (restaurant and spa) as well as local activities, in collaboration with the Concierge.
• Organize and file transactions conducted throughout the day.
• Balance accounts and close the reception and various point-of-sale cash registers.
• Prepare the internal deposit.
• Maintain the client registry database.
• Produce the daily revenue report.
• Produce and transmit auxiliary reports to management.
• Perform reception duties during the night shift.
• Adhere to the hotel’s policies, procedures, and internal standards.
• Perform any other tasks assigned by the supervisor.

Requirements:

• Professional and neat appearance.
• Bilingual (French, English).
• College diploma in hospitality or tourism, an asset.
• Basic knowledge of Word, Excel, and Outlook.
• Possess CPR certification and training, an asset.
• Ability to lift up to 20 kg to assist guests with their luggage when needed.
• Legally eligible to work in Canada.

Required Skills:

• Ability to communicate easily with clients and colleagues.
• Ability to manage multiple tasks in a constantly evolving environment.
• Ability to focus on the needs of clients while staying calm and polite at all times.
• Great autonomy and resourcefulness to handle unexpected and/or emergency situations.